FAQS
DOES A TICKET GUARANTEE ENTRY?
Purchasing a ticket in advance does not guarantee entry. Our door staff and security reserve the right to refuse entry to anyone visibly intoxicated or deemed unsuitable for the event in question.
DO YOU HAVE A DOOR POLICY?
Colour Factory reserves the right to select those who enter the venue in keeping with the event in order to create a safe space for attendees. This will be considered by either promoters or security staff on the night of the event.
Example: An LGBTQ2IA+ focused event is in operation and an individual in the area looks to enter the venue without a ticket. Staff of the event or venue will question the individual, if they are able to answer what the event / artists are playing or show a respectful understanding of the space they will be allowed entrance.
We comply with our obligations under the Equality Act 2010, and commit to encouraging diversity and responding to complaints and grievances appropriately.
DO YOU HAVE A DRESS CODE?
As a venue we do not have a dress code, but self expression is highly encouraged. There will be certain late-night events where business attire or fancy dress are not appropriate - we recommend you do your research on the events we host or contact the venue directly.
WILL I GET SEARCHED ON THE DOOR?
We operate a thorough search procedure as per our agreed license: Physical ID MUST be presented. All bags will be searched on the door for any event and for late night events security will also conduct full body searches. Liquids and aerosols will also be prohibited and security may carry out further searches at their discretion.
Non-dangerous and legal substances can be labeled and returned at the end of the night. Please note: unless it’s medication we will dispose of any unclaimed material the following day.
Medical prescriptions are recommended to be carried with prescription or in original packaging, this will be looked over by our medics and treated by their discretion.
All of these safety checks are conducted for our customers’ safety.
do you have a cloakroom?
The majority of our events will have a cloakroom but there can be exceptions. The price is £4 per item when in operation.
WHAT TIME Is LAST ENTRY?
Please note our door policy is very strict.
Last entry is 1:30 AM for 4:00 AM curfews and 2:30 AM for 6:00 AM curfews.
IS THERE RE-ENTRY?
No, sorry. All exits are final so make sure you bring all that you need for the whole night.
TRANSPORT CONNECTIONS?
PUBLIC TRANSPORT
Bus routes: 236, 339
We’re located next to Hackney Wick Overground Station and the nearest London Underground Station is Stratford (1.8 km, 1.1 mi).
Taxi collection points are located on both entrances to White Post Lane.
PARKING
Although we do recommend public transport, there are some opportunities for parking in the area surrounding the venue. If you are driving up we recommend inputting our post code (E9 5EN) on Parkopedia to get the most accurate information pertaining to the date and time of your visit.
WHAT IS YOUR STANCE ON DRUGS?
We have a zero tolerance policy on drugs. If drugs are found in your possession when entering the venue they will be confiscated and passed onto the police. If you are found inside the venue taking drugs, they will be confiscated and you will be asked to leave the premises. If you are found selling or giving out drugs the police will be called immediately.
We advise that you don’t leave drinks unattended, and in the event that you see anyone who appears in need of medical help, that you contact a member of the Colour Factory team immediately (our staff are trained to provide assistance without judgement).
We encourage everyone to be educated on drugs and recommend We Are The Loop and Talk To Frank as useful resources.
CAN I ORDER FOOD?
We have three food traders (Burger and Chop, Pittagoras and Hogless Roast located on site. To order, scan the QR codes found on tables and around the venue to access the Goodeats site.
Card payment is only accepted online via the Goodeats website.
WHAT IF I AM HARASSED OR DISCRIMINATED AGAINST?
We have a zero tolerance approach to harassment. We encourage everyone to be mindful of others; this includes being respectful of personal space.
Colour Factory was born with a strong stance on diversity, inclusivity and will always be a welcoming space for open-minded individuals who respects the space, staff and fellow attendees. We welcome everyone no matter their class, language, religious belief, race, gender presentation, body type, disability (visible or nonvisible), and we expect event attendees to be equally accepting. If someone is violating your boundaries or harassing you, please speak to a security guard/welfare officer or any staff member.
If you have any questions or concerns about consent culture, harassment, or inclusion within the venue please email info@colourfactory.co.uk
Colour Factory staff are trained in house and also receive training by Safer Sounds.
We classify the below behaviors as unacceptable and any reports of these will result in you being ejected from the venue:
● Unwanted physical contact (including groping and grabbing)
● Catcalling
● Leering
● Stalking
● Sexual assault and rape
● Verbal or physical intimidation (including sexism, racism, homophobia and transphobia)
I LOST my ITEMS at the venue!
Please send any lost property queries to info@colourfactory.com. The auto-reply will have information regarding the lost property collection workshops we hold on Mondays between 17:00 - 18:00.
Please note that found items are retained for fourteen days only, after which time they are given to charity.
CAN I BRING A CAMERA?
Photo policy varies for different artists and is usually not determined until the day of show. You can bring a non-professional camera to most shows, and you can enquire about the photo policy at the door.
I have an event idea!
Awesome! We love hearing from you.
Please email events@colourfactory.com with all relevant information regarding your event.